Job Description

Job Description

Job Description

Description:

The Repair Technician (Operations Associate) supports the day-to-day execution of Vivacity’s pre-deployment process, helping ensure assets are prepared, processed, and moved efficiently. This role delivers high-quality service across multiple functions and contributes to seamless, coordinated workflows in various departments. The Operations Associate must be willing to fl ex into other areas (such as production, inventory, or related functions) as business needs dictate.

What We Offer

• Competitive pay starting at $18/hour 
• 401(k) with generous company match and immediate vesting 
• Medical, Dental, Vision & Voluntary Benefits 
• Company-paid Short-Term Disability, Long-Term Disability, and Life Insurance 
• Non-Accrued Paid Time Off (PTO) policy providing flexibility and work-life balance 
• 80 hours of paid Sick Time annually 
• 10 paid holidays per year 
• 96 paid volunteer hours annually to support causes you care about 
• $1,000 annual Development Reimbursement for continued learning and growth 
• Paid Parental Leave to support growing families 
• Award-winning workplace culture and supportive team environment 
• Opportunities for growth and recognition in a mission-driven organization 
• Employee discounts and additional voluntary benefits including pet insurance, legal insurance, and more

Essential Functions

• Troubleshoot device issues using customer notes and a full diagnosis to identify source of error, assigning repair grade based on the problems
• Complete computer repair process, cleaning, removing, and replacing parts using provided tools
• Complete orders with services that include, but not limited to pre wiring carts, white gloving, asset tagging, and green boxing
• Verify that outgoing deliveries meet company quality standards
• Pick, pack, and ship orders according to purchase orders
• Ensure cleanliness of work environment, and equipment are functioning and properly maintained
• Cross trained in production, warehouse, inventory, and repairs as business dictates
• Learn and follow the receiving process, including checking incoming shipments and documenting accuracy.
• Understand and participate in inventory count procedures to help maintain accurate stock levels.
• Learn the parts picking process, ensuring correct items are selected and prepared.
• Present relevant updates, details, and data to designated lead
• Uphold safety standards in respective work environments
• Perform other duties as assigned

Requirements:

Knowledge, Skills & Abilities

• Thorough understanding of, or the ability to quickly learn, production, warehouse and repairs operations and machinery
• Excellent verbal and written communication skills
• Ability to prioritize competing priorities and delegate them when appropriate.
• Expert technical skills with the ability to troubleshoot and assist and train others
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Ability to function well in a fast-paced environment
• Extremely proficient with Google Suite or similar software with the ability to learn new or updated software
• Excellent customer service skills
• Ability to work independently

Values

• Carry passion.
• Desire excellence.
• Keep dreaming.
• Build community.
• Be Vivacious.

Education & Experience

• High school diploma or equivalent required
• Associate’s degree or equivalent combination of education and experience highly preferred

Additional Requirements

• Prolonged periods of sitting or standing at a desk and working on a computer
• Ability to operate job-related machinery
• Ability to bend,sit, and lift up to 50 lbs
• This position requires the ability to stand for up to 8 hours per day

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