Answering Service Manager Job at Alarm Systems Inc, Quincy, IL

  • Alarm Systems Inc
  • Quincy, IL

Job Description

Answering Service Manager

Midwest Answer is hiring a full-time Answering Service Manager to lead our dedicated team of customer service professionals. This is an on-site position, not remote.

We are a 24/7/365 answering service that handles inbound calls for a wide range of clients across the country. Our agents provide professional supportno sales callswith a strong local presence. We pride ourselves on teamwork, flexibility, and delivering exceptional service.

Key Responsibilities

As the Answering Service Manager, you will oversee all aspects of our answering service operations, including:

  • Recruiting, hiring, and onboarding new team members
  • Creating and managing staff schedules
  • Ensuring coverage for all shifts, including holidays and weekends
  • Conducting performance reviews and quality assurance
  • Supporting a collaborative and respectful team culture

Desired Skills & Qualifications

We're looking for someone who is:

  • Friendly, respectful, and professional on the phone
  • Experienced in business phone communication
  • Accurate and efficient in typing
  • Proficient with:
    • Google Chrome or Firefox
    • Email and Microsoft Office (Word, Excel, PDFs)
  • Skilled in multitasking and problem-solving
  • Able to work independently and as part of a team
  • Detail-oriented and organized
  • Experienced in team management and leadership

Compensation & Benefits

  • Vacation and Holiday pay
  • Health and dental insurance
  • 401(k) retirement plan
  • Commission opportunities for additional sales
  • Supportive team environment with flexible time-off scheduling
  • Opportunities for growth in a family-oriented company

About Midwest Answer

Since 1974, Midwest Answer has built its reputation on strong relationshipsespecially between our clients and their customers. We're a progressive, family-oriented company passionate about helping businesses grow. Our team delivers friendly, professional, and reliable customer service with integrity and pride. We're here so our clients don't have to be.

Job Tags

Full time, Work at office, Local area, All shifts, Flexible hours

Similar Jobs

Alamar Biosciences, Inc.

Sales Operations Manager Job at Alamar Biosciences, Inc.

 ...accelerate our mission. This role owns execution across the core sales operations disciplines including, territory and comp...  ...misclassified opportunities and drive resolution directly with reps and managers Forecasting Process Support ~ Support the forecasting... 

Noodle Express

Prep Cook Job at Noodle Express

 ...Southgate Mall Noodle Express is hiring Preparation Cooks! Our close-knit team of cooks work together to produce high quality food in a fast-paced environment that takes pride in its teamwork and organization. if you are looking for a challenging, fun, and rewarding... 

GovernmentJobs.com

CORRECTIONAL NURSE 2 Job at GovernmentJobs.com

 ...Job Summary The Northern Nevada Correctional has a vacancy for Correctional Nurse 2 in Carson City. The Correctional Nurse will be providing professional nursing care to offenders in a correctional facility environment. Responsibilities of the position include evaluating... 

California Downtown Association

Executive Director Job at California Downtown Association

Executive DirectorCentral City East AssociationThe Central City East Association (CCEA) is a 501(c)(6) not-for-profit business corporation...  ..., placemaking, parking strategy, executive searches and interimexecutive management, and has directly managed 13 downtown districts... 

Quality Carriers

Class A Tanker Hazmat Truck Driver - Chemical Transportation Job at Quality Carriers

Quality Carriers is seeking safety-focused Class A Regional Owner Operators to haul bulk liquid chemicals across a regional network. As an independent contractor, you will operate your own tractor with tanker equipment, ensuring the safe, compliant, and on-time transport...