Job Description

The Center Administrative Assistant makes a critical first impression on clients as they answer the phone and welcome clients into the center. They will also assist in the daily operations of the center to provide the highest level of customer service and client experience that reinforces our desire to provide a #GreaterLove4PHX. This position is currently for 20 hours per week, including some Saturdays. Specific Requirements: High School Diploma or GED Required. College coursework or associate degree is a plus. Excellent communication skills, both verbal and written Front-desk reception experience, which includes answering phones and greeting clients who walk in. Detail-oriented and organized with the ability to multitask and work in a fast-paced environment, maintaining a positive disposition. Bilingual Spanish/English is desirable. Responsibilities and preferred qualifications include, but are not limited to: Support Center Director/Assistant Center Director/Center Coordinator in daily operations of the center as assigned. Ability to think and respond quickly and factually, answering questions/concerns from walk-ins or phone calls in regards to our services and the importance of receiving the facts in regards to their situation. Understand and identify outside entities (such as Human Coalition, sidewalk counselors, etc.) that feed calls and inquiries into our center and either handle or quickly hand them off to the Center Coordinator. Provide routine clerical and administrative duties (scheduling appointments, client intake, etc.). Works with appropriate center staff/volunteers to schedule any follow-up appointments. Assist in coordinating outbound client follow-up calls with Choices team to check on clients and to offer any appropriate services. Assist with various data entry and run reports as requested. Some evening or weekend hours may be required. Work hours/days are subject to change based on the needs of the ministry and the center. #J-18808-Ljbffr

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